• —30 days from delivery to start a return
• —Unworn and unwashed, with the tags still attached
• —Free return labels in Canada; US and international returns are at your cost
• —Refunds go back to your original payment method within 5–⁠10 business days

Pieces must be unworn, unwashed and undamaged, with their original tags and packaging.

We can’t accept returns of:

• —Pieces marked final sale
• —Gift cards
• —Pieces that have been worn, washed or altered

1. 01Start a return with your order number and email, or write to support@fiveteenstudios.com.
2. 02Pack your pieces in their original packaging with the tags attached, and include your order number.
3. 03In Canada, use the free prepaid label we email you. From the United States or elsewhere, send it with a tracked service of your choice.
4. 04Once your return arrives and is checked, usually within 5 business days, we refund you.

We send the return address with your return confirmation, so your parcel goes to the right warehouse.

Refunds go back to your original payment method within 5–⁠10 business days of approval. Your bank may take a few extra days to show it.

Original shipping costs aren’t refunded unless a piece was faulty or wrong. Duties and import taxes paid at checkout are refunded with your return.

We don’t offer direct exchanges. To change a size or colour, return the piece and place a new order. Limited pieces sell out, so order the new one first.

If a piece arrives faulty or isn’t what you ordered, email support@fiveteenstudios.com within 7 days of delivery with photos. We cover the return shipping wherever you are, and send a replacement or a full refund.

This policy doesn’t limit any rights you have under the consumer protection law where you live, including Québec’s Consumer Protection Act.