Every order ships from our warehouse in Winnipeg, Canada. We ship to Canada, the United States and more than 40 countries. If your country isn’t offered at checkout, we can’t ship there yet.

Orders are packed within 1–⁠2 business days, Monday to Friday, excluding Québec holidays. During launches and limited drops it can take up to 5 business days. If your order is delayed, we’ll email you.

Delivery times start once your order ships. They’re the carrier’s estimates, not guarantees, especially around holidays.

Duties and import taxes are paid at checkout, so there’s nothing more to pay on delivery.

Canada

GST/HST and QST or PST are added at checkout. No duties.

United States

Duties and import fees are included in your checkout total.

International

Duties, import taxes and fees are calculated and paid at checkout.

If a carrier asks you for extra fees on delivery, don’t pay them. Write to us and we’ll sort it out.

When your order leaves the warehouse, we email you a tracking link. It can take up to 24 hours to show the first update.

Please check your address before you pay. We can change it until your order is packed. A parcel returned to us because of an incorrect address can be re-sent at your cost.

If your tracking hasn’t moved for 7 business days, or your order arrives damaged, email support@fiveteenstudios.com within 7 days of delivery with your order number and photos. We’ll work with the carrier and send a replacement or a refund.